PCCS Attention Policies

In order to improve our services and processes, we make available the service channels and mechanisms to receive your requests, complaints, claims and/or suggestions.

Before presenting your PQRS, keep in mind the following concepts

PETITION:

It is the express request by the user, so that the company performs a specific action.

COMPLAINT:

It is the manifestation of disagreement on the part of a user before the provision of a service or the conditions of an acquired good, the reasons that originate the complaint are not established as a commitment by the company.

CLAIM :

It is a formal declaration in the event of a breach that damages or violates a right acquired by the user and that was previously established by the company in its promise of sale.

SUGGESTION:

It is a comment submitted by a user in order to recommend improvement in a company process.

CHANNELS TO PRESENT PQRS

• Online
  Contact form ( Click here ) .
  
  
• Telephone
  Contact us at +57 (318) 400 1018 in the city of Cali - Valle del Cauca
  
  
• Email
  Write us by e-mail: info@amulettos.com.co
  According to the complexity of the PQRS received, a response will be given within a period of five (5) to fifteen (15) business days.